Compliance and Complaints Manager

We are seeking someone who will thrive on using their expertise and organisational skills to bring clarity, consistency and confidence to complex processes. Helping to resolve issues effectively, with a clear professional approach to communication and outcomes. Playing a vital role in supporting high standards, accountability and continuous improvement across our Trust.

You will provide guidance and support to colleagues, ensuring statutory, regulatory and contractual obligations are met by managing, handling and investigating complaints; responding to Subject Access Requests (SARs); and overseeing the policy development and review process incorporating legislative updates.

The successful candidate will be able to work at pace, contribute effectively to the team and be a self-motivated individual. As an employer we invest in and develop our talent, giving access to CPD that supports all of our employees to be the best they can be.

Applicants are welcome to discuss any aspect of the role with Ann Allen, Chief Operating Officer.