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Pastoral & welfare

Family Liaison and Support Partner

Lonsdale School · Stevenage · Hertfordshire

Job description

Family Liaison and Support Partner

32.5hrs per week Monday - Friday Term time only H5/H6 Dependant on experience

The Family Liaison and Support Partner will act as a key link between home and school, supporting families to access appropriate services and interventions, promoting safeguarding and wellbeing, and helping to remove barriers to education and engagement. They will be a crucial part of the school’s safeguarding team and be the first point of contact for many families experiencing challenges. The post holder will work collaboratively across all teams within the school and as part of a wider multi-agency approach.

Main Duties and Responsibilities

Family Support and Engagement

Develop positive and professional relationships with parents/carers.

Provide advice, guidance and practical support to families.

Support families who may be difficult to engage or experiencing crisis.

Promote effective home-school communication

Pupil Support

Provide emotional and pastoral support to pupils

Deliver targeted interventions and mentoring sessions.

Facilitate 1:1 support sessions where appropriate.

Support pupils during periods of transition, reintegration or emotional difficulty.

Safeguarding and Wellbeing

Support safeguarding processes in collaboration with the DSL team.

Maintain accurate and confidential records.

Monitor and report concerns appropriately.

Contribute to early help and child protection processes.

Multi-Agency Working

Work effectively as part of a multi-disciplinary team (MDT).

Liaise with external professionals and agencies.

Support referrals to external services.

Attend professional meetings as required.

Attendance and Inclusion

Support strategies to improve attendance and engagement.

Undertake home visits where appropriate and agreed.

Help identify and reduce barriers to learning.

Staff Support and Training

Prepare and deliver staff training where appropriate.

Share knowledge and strategies that support pupil wellbeing and family engagement.

Administration and Professional Responsibilities

Write professional reports and maintain accurate records.

Prioritise workload effectively and work independently when required.

Maintain professional boundaries and confidentiality at all times.

Participate in supervision, training and continued professional development

Please note that early applications will be welcomed, and shortlisted candidates may be interviewed before the closing date.

Visits are strongly encouraged and very welcome please contact the school office on 01438726999 or email Hr@lonsdale.herts.sch.uk to arrange a tour.

Lonsdale School is committed to safeguarding the welfare of children and young people.

All appointments are subject to enhanced DBS checks.

Online checks will be completed in line with Keeping Children Safe in Education.

Apply now

Applications are handled on Teaching Vacancies (GOV.UK).

About this school

Lonsdale School

Community special school · Ages 3–18

Not rated
Pupils
129
Avg teacher salary
£46,588
Pupil:teacher ratio
7.3:1

Average (mean) teacher salary · DfE School Workforce Census 2024/25

View full school profile

Ofsted rating key

OutstandingGoodRequires ImprovementInadequateNot rated

Not rated= no current Ofsted judgement — typically a new school, a recently-converted academy not yet inspected, or a school type Ofsted doesn’t grade.

Location

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Stevenage, Hertfordshire, SG2 8UT

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Salary
£27,254.00 - £32,061.00 Annually (FTE) H5/H6 Depending on experience
Contract
Permanent
Working pattern
Part time
Posted
8 June 2026
Closing date
26 June 2026

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