ICT Support Officer

Fortismere is a high-achieving, mixed foundation secondary school located in the heart of Muswell Hill, North London. With a strong tradition of academic and technological excellence, we are committed to providing a forward-thinking and inclusive learning environment.

We are seeking a knowledgeable, proactive, and flexible ICT Technician to support our busy school community. This is a fantastic opportunity to work across a variety of systems and platforms—including Windows, macOS, and Chromebooks—and to contribute to the development of a robust and responsive ICT service.

You will work closely with the ICT Systems Manager and Network Manager to maintain and improve the school’s IT infrastructure. This includes supporting day-to-day operations, enhancing digital learning platforms, and ensuring the delivery of high-quality technical support to students and staff.

Key responsibilities:

Providing ICT support and troubleshooting across a range of devices and systems.

Assisting with the implementation of school-wide digital strategies.

Maintaining records and ensuring compliance across various IT systems, including MIS.

Supporting the school’s network management and hardware maintenance.

The ideal candidate will have:

Strong ICT skills and the ability to adapt to a variety of platforms.

Excellent communication and interpersonal abilities.

Relevant ICT qualifications, or a willingness to work towards them (e.g., Network Management, Web Design).

Knowledge of IT compliance, systems management, and record keeping.

A friendly, supportive working environment within a well-established team.

Ongoing professional development and CPD opportunities.

Employee benefits including pension scheme, cycle to work scheme, tech scheme, season ticket loan, and an Employee Assistance Programme.

Happy, engaged students and a welcoming school community.

A dedicated Governing Body and experienced leadership team.

If you require further information, please contact our Network Manager, Mr. T Walker, at jobs@fortismere.org.uk.

Fortismere School is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment. The successful candidate will be subject to an enhanced DBS check.