IT Technician

An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology)and support our academies and partners in Portsmouth.

You will provide high-quality, customer focused IT support across the Trust ensuring the smooth operation of ICT software, hardware and related equipment. You will play a key role in enabling effective teaching, learning and administration by applying ICT best practices and maintaining agreed service levels.Key Responsibilities:

• Act as the first point of contact for IT support onsite
• Troubleshoot and resolve issues affecting client devices
• Log and manage helpdesk tasks with detailed records of actions taken
• Support users with device setup, configuration and training
• Perform basic maintenance and safely install or relocate IT equipment
• Engage professionally with staff, students and stakeholders

What we are looking for:

• Strong customer service skills with a solution focused approach to your work
• Possess excellent customer service and communication skills, both verbal and written
• To be pro-active, work independently and as part of a team
• Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload
• Adopt a systematic approach towards identifying and solving problems
• Experience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripherals
• A commitment to safeguarding and promoting the welfare of children and young people

For full breakdown of the roles and responsibilities, please view the attached Job Description and person specification.