Student Welfare Officer

Qualifications and Experience
Essential
➢ GCSE English and Maths (A-C) or equivalent experience
➢ Proficient in the use of email and the internet

Desirable
➢ First aid training or the willingness to achieve the first aid training certificate
➢ Further relevant qualification (e.g. Level 2 Mental Health, Level 3 Safeguarding Training)

Knowledge & Experience
Essential
➢ Experience in the use of IT
➢ Experience of supporting groups of students as well as students on a one to one basis
Desirable
➢ Experience of working in multi-agency arena
➢ Experience of dealing with safeguarding issues
➢ Knowledge of strategies that promote behaviour for learning

Skills & Abilities
Essential
➢ Good organisational, timekeeping and administrative skills
➢ Outstanding communication skills in dealing with a wide range of people
➢ A high degree of emotional intelligence with the ability to analyse rapidly, evaluate situations and effectively apply de-escalation techniques
➢ Able to work on own initiative as well as part of a team
➢ Working to deadlines and targets
➢ Have a flexible approach to ensure deadlines are met
➢ Able to communicate empathetically with a range of stakeholders across a wide range of complex issues
Desirable
➢ Knowledge of current procedures for absence and attendance
➢ Fully aware of safeguarding requirements, legislation, systems and practices at an operational and strategic level
➢ Work under pressure to meet specific deadlines
➢ First Aid trained
➢ Willing to update and adapt skills as required