Trust IT Technician
Middlesex Learning Partnership · Hayes
Job description
Trust IT Technician
Location: Hayes
Salary: £28,000 - £32,000 & LGPS
Reports to: Director of IT & Digital Strategy
About Us:
Our multi-academy trust is dedicated to providing exceptional educational opportunities for young people, fostering inclusive learning environments, and nurturing a strong sense of community. With three schools under our care—Barnhill High School, Belmore Primary, and William Byrd Primary—our mission is to ensure every child has access to outstanding facilities that inspire success.
The Role
The Trust ICT Technician will provide front-line, on-site IT support across all schools within the Trust, ensuring that IT systems, devices, and services are reliable, accessible, and support teaching and learning effectively.
This is a filed-based, user-facing role, acting as the primary point of contact for staff, delivering a responsive and professional IT service while supporting the Trust’s move towards a standardised, cloud-first environment.
Strategic Purpose
Aligned to MLP’s direction, the role will:
Provide consistent, high-quality IT support across all schools
Support the transition to a centralised helpdesk and service model
Contribute to standardisation of devices, systems and processes
Improve staff experience and reduce disruption to teaching
Key Responsibilities
IT Support & Service Delivery
Act as the first point of contact for IT support across schools
Log, manage and resolve tickets through the Trust helpdesk system
Provide support for:
o Login and access issues
o Devices (Laptops, Desktops, iPads)
o Classroom technology (screens, AV, printers)
o Basic network connectivity
Ensure issues are resolved:
o Promptly
o Professionally
o With minimal disruption to teaching
Onsite Multi-Site Support
Provide regular onsite support across all schools
Travel between sites as required
Build strong relationships with:
o Teachers
o Office Staff
o School Leadership
Maintain a visible and approachable IT presence
Device & User Management
Support device deployment and lifecycle management
Assist with user account administration via:
o Microsoft Entra ID
Support device configuration and management using:
o Microsoft Intune
Maintain accurate IT Asset records
Technical Support & Maintenance
Troubleshoot hardware, software and basic network issues
Carry out routine maintenance and checks
Ensure classrooms and staff devices are ready for use
Escalate complex issues to the IT Systems Manager
Installations & Projects
Assist with:
o Device rollouts
o Classroom technology setups
o Basic Infrastructure changes
Support IT projects under guidance from senior staff
Customer Service & Communication
Provide a friendly, professional and customer focused service
Communicate clearly with non-technical users
Manage expectations around resolution times
Security, Safeguarding & Compliance
Follow Trust IT policies and procedures
Support data protection and GDPR compliance
Maintain awareness of cybersecurity best practices
Contribute to safeguarding through appropriate use of IT systems
Person Specification
Qualifications
Essential:
GCSE (or equivalent) in English and Maths
Desirable:
IT qualifications (Level 2/3 or equivalent)
Experience
Essential:
Experience in a customer-facing IT support role (or similar)
Experience supporting Windows devices and common applications
Desirable
Experience working in a school or education environment
Experience using helpdesk systems
Technical Knowledge & Skills
Basic understanding of:
o Windows operating systems
o Microsoft 365 applications
o Computer hardware and peripherals
Basic knowledge of:
o Networking concepts
o Device setup and deployment
Ability to:
o Troubleshoot common IT issues
o Follow processes and procedures
Professional Skills
Excellent communication skills with non-technical users
Strong customer service focus
Ability to prioritise workload effectively
Calm and professional approach under pressure
Personal Attributes
Positive, “can-do” attitude
Reliable and organised
Willingness to learn and develop
Team player with flexible approach
Passion for IT and supporting users
Other Requirements
applicants must hold a full UK driving licence and have access to a vehicle, as the role involves regular travel between MLP schools
What We Offer:
- The opportunity to make a significant impact across multiple schools.
- A supportive and collaborative working environment.
- Professional development opportunities to help you grow and succeed in your role.
- Competitive salary and benefits package.
Further information:
CV's will not be accepted.
We accept only employment and academic references. Character references and those sent from generic email addresses (e.g. Gmail or Hotmail) will not be accepted.
Early applications are positively encouraged, and the Trust reserves the right to shortlist and interview earlier than advertised.
Middlesex Learning Partnership is a disability confident committed employer.
Middlesex Learning Partnership is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Shortlisted candidates will be subject to online checks.
Successful candidates will be subject to an Enhanced Disclosure and Barring Service check and further social media checks.
It is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.
Closing date: 15th June