Admin / HR

Attendance and Pastoral Support Worker

Northwood School · Northwood · Hillingdon

Job description

Job Purpose:

Responsible for providing attendance, student and administrative support. This enables the school to achieve a high standard of effective services to the leadership group, teachers, support staff colleagues, pupils, parents and other members of the school community.

To develop systems that will enable the school to raise the attendance levels of students. To support the Pastoral Team in delivering excellent pastoral provision guiding and supporting students in their personal, social and educational development to help them reach their full potential.

DUTIES & RESPONSIBILITIES:

Attendance:

To use MIS (BromCom) in daily role and be one of the key contacts for all attendance issues in school Years 7-11. Including students who are educated off-site (alternative provision), reduced timetable and long-term illness
To support and produce daily absence reports in the case of emergency/evacuation of school with wider attendance team
To support and co-ordinate registers and student count during an emergency evacuation of the school
To support day to day systems and processes relating to the school attendance targets
Work alongside the attendance officer to ensure that the school registration systems are delivered and correctly administered, report on the quality of registers and pick up any errors or missing marks
To be responsible for ensuring late students register on arrival in school and inputting their late attendance into the system
Weekly monitoring and analysis whole school persistent absentees
To provide relevant reports to the Attendance lead on a monthly basis and as additionally requested
To liaise with the School’s Educational Welfare Officer, Assistant Headteacher and Heads of Year regularly to review statistical data relating to attendance patterns of groups within the school, identifying students for the attendance contract meetings, completing referrals, organising and managing the attendance contract meetings
To ensure timely and appropriate written and phone communication to parents regarding attendance
To use data to evaluate the effectiveness of interventions
To be responsible for tracking the impact of attendance contract meetings and ensuring improvement of persistent absentees and work with pastoral team to design effective interventions
To prepare, organise and oversee the register audit with the Participation Officer
To provide names and feedback for students who have been added to the local authority’s truancy sweep
To liaise with the Assistant Headteacher (Attendance/Inclusion) regarding term time leave/ holiday requests and circulate the information to the relevant staff
To be responsible for monitoring the attendance of looked after children and students in receipt of alternative provision
To contact parents regarding absence issues on a daily basis and tracking the students concerned
To support in creating individualised support plans around persistent absentees
To be the main point of contact and work actively with families to support student attendance and punctuality
Responsible for sending out messages to parents via BromCom and/or truancy Call.
To identify students and the families who require support and refer them to the safeguarding and pastoral team(s) as appropriate

Pastoral Support:

To be a point of contact in the Pastoral Office and student reception for student issues
To support Heads of Year in their daily role to support vulnerable students and their families
To support in identifying, referring and escorting students to external services where appropriate (e.g. sexual health, drugs & alcohol support, safer school’s officer)
Carrying out daily lunch duties
To liaise with the HoYs re next step support and to work with the Pastoral team with the organisation interventions such as onsite counselling, careers appointments etc.
To support safeguarding team in their role
To support select students in need in regular 1:1 meetings as a key point of contact in school
Oversee the distribution of lockers to students

General:

To be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection
To contribute to the overall ethos and aims of the school
To participate in training and other learning activities and performance development as required
To keep up to date with current technology and software systems and oversee the training of staff in attendance and registration issues

To undertake any other duties which may reasonably be regarded as within the nature of the duties, responsibilities and grade of this post. Any changes of a permanent nature will be incorporated into the job description in specific terms, following consultation with the postholder

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Person Specification

Criterion	Essential/Desirable	How Assessed
Education and Qualifications
5 GCSEs A -C or equivalent Fast and accurate keyboarding skills Numerate and literate	E	Application form / Certificates
Work Experience
Experience of working in an office environment Experience of working in a school environment Experience of working with children in similar or related capacity	D E	Application form / Interview
Knowledge, skills and ability
Up to date knowledge of working practices relevant to the post. Able to deliver services and systems applicable for effective support in the job role. Up to date knowledge and skills in dealing with young people. Sound understanding of child protection.	E E	Application/Interview/test
Effective written, verbal communication and ICT skills Practical experience of word processing, excel, e- mail and other office electronic applications Personally Effective - excellent organisational skills, ability to prioritise and delegate in relation to the job purpose	E	Application/Interview/test
Presentation
Personally Effective - excellent organizational skills, ability to prioritize	E	Interview/test
Ability to work under pressure and meet deadlines. Perseverance and determination	E
Ability to work accurately and confidentially Ability to follow procedures Willingness to work independently and show initiative Ability to be flexible and work as a member of a team	E
Ability to ensure that the highest standards of quality and service are achieved in relation to the job role	E	Interview
Ability to ensure that the highest standards of safeguarding, quality and service care are achieved in relation to the job purpose	E	Interview

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About this school

Northwood School

Academy converter · Secondary · Ages 11–18

Not rated

Pupils: 1,031
Avg teacher salary: £51,312
Pupil:teacher ratio: 14.8:1
Academy trust: PARTNERSHIP LEARNING

Average (mean) teacher salary · DfE School Workforce Census 2024/25

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Ofsted rating key

OutstandingGoodRequires ImprovementInadequateNot rated

Not rated= no current Ofsted judgement — typically a new school, a recently-converted academy not yet inspected, or a school type Ofsted doesn’t grade.