Senior IT Technician

The Trust

As of September 2025, the Christopher Nieper Education Trust is made up of 4 schools, all within a 5-mile radius of David Nieper Academy.

David Nieper Academy, 11-19 - 820 pupils

Stonebroom Primary & Nursery School, 3-11 - 220 pupils (3.8 miles)

Shirland Primary School, 4-11 - 170 pupils (2.5 miles)

Mickley Village Primary & Nursery School, 3-11 - 65 pupils (4.6 miles)

The ability to drive between schools is an essential requirement of this role.

37 Hours / 52 Weeks per year.

8am - 4pm Monday to Thursday and 8am - 3.30pm Friday.

Some flexibility in hours may be required at certain points to support the operational requirements of the Schools and Trust

General Responsibilities

You will provide 1st-line IT Support and advanced 2nd-line IT support across the Christopher Nieper Education Trust as required, supporting Headteachers, staff and students across all schools within the Trust, acting as an escalation point for the IT Support Technician. You will complete complex tasks, manage stakeholders to high standards, and oversee critical infrastructure. Successful candidates must be able to demonstrate good attention to detail and have a flexible approach to their work. You will provide hands-on support and system administration while collaborating with our external IT support company. You will be working as part of a supportive and friendly team and your main responsibilities will include duties such as

Providing dedicated 1st and 2nd-line support, resolving escalated technical issues:

• Administering and maintaining Office 365 environments (Exchange, SharePoint, Intune).
• Managing, configuring, and troubleshooting Trust networking equipment (switches, VLANs, firewalls).
• Managing and maintaining Hyper-V virtualization environments and server infrastructure.
• Acting as a primary point of contact for vendor management, liaising with external suppliers, IT support partners and Managed Service Providers to ensure rapid issue resolution.
• Supporting the Trust IT Lead in carrying out technical support and infrastructure projects.
• Ensuring relevant IT records and network documentation are kept up to date at all times.
• Working to ensure technical issues are resolved in a timely manner.
• Working with External Vendors and MSP to ensure IT service continuity

Supported Services

Desktop Computers

Laptops

Servers

Office 365 / Intune / M365 Cloud (including Endpoint Manager)

Hyper-V Servers and Virtualization

Firewalls (Sophos)

Networking Equipment (e.g. Switches, Wireless APs, Network storage)

Audio and Visual Equipment

Personal Qualities

Mature attitude

Smart in appearance

Responsible

Strong work ethic

High levels of motivation

Genuine desire to work with and learn about new technologies in computing